For additional support with fundraising or registration questions visit our Support Site

TEAM QUESTIONS:

How do I create a team?
1. Start the registration process
2. Select your category
3. Fill out your contact information
4. Find 'create a team' on the third page of the registration process

Am I required to be a part of a team?
No, you can register as an individual.

My team has already been created. How do I join it? (There are two ways to join an already existing team)
1. Begin the registration process, and on the third page of registration, you will find the option to select a team. Then, search for and select the team you'd like to join. After your registration is submitted, you will be a part of this team. 
2. Click here to search for your team name in the fundraiser search bar on the right side of your screen. Once you are on your team's fundraising page click 'Join Team' to start the registration process and join your team! 

*If you have already completed your registration, don't worry! Contact help@enmotive.com and we can add you to the correct team name! 

How do I view my "Team's Fundraising Page"? 
1. Sign into your Enmotive Account - https://www.dashfordetection.enmotive.com
2. Click 'My Account' in the upper right corner on the black toolbar
3. On the right-hand side of the screen you will see a section labeled 'Upcoming Events'
4. Scroll to the registration account that you wish to view the Team Fundraising Page for
5. Click 'View Team Fundraising Page'

How do I become the Team Captain?
To become the Team Captain, you must be the first person to register/create the Team.

How do I update the Team Captain?
If you need to change the Team Captain, please reach out to help@enmotive.com.  

As a Team Captain, how do I make updates to our Team Fundraising Page? 
1. Login to your EnMotive Account - https://www.dashfordetection.enmotive.com
2. Click 'My Account' tab in the upper right-hand corner.
3. 'My Teams' will be listed at the top of the page - scroll to the Team you are the Team Captain for.

Within this area there several options:
View/Manage Team: Allows you to view Team Fundraising page, create a Team password, invite other team members, download team roster, and download donor list.
Invite Teammate: Allows you to add other teammates.

As a Team Captain how do I manage my Team?
1. Login to your EnMotive Account - https://www.dashfordetection.enmotive.com
2. Click 'My Account' tab in the upper right-hand corner
3. Scroll to your Team
4. Click 'View/Manage Team' (only Team Captains will have this option to manage) 

Team Captains have the options to:
View Registration: View an individual's registration details
View Individual Fundraising Page: View an individual's fundraising page 
View Team Fundraising Page: View or make changes to the Team Fundraising Page
Team Password: Set a team password; anyone who tries to join your team must know the password first (not recommended)
Invite Team Members: Invite someone who is already registered to join your team OR invite someone who is not registered yet by sending them an email
Contact Team Members: Send emails to your team roster
Download Team Roster: Run a report to see who is on your team with added details
Download Donor List: Run a report to see who has donated to your team (includes amounts, messages, and dates)  

If I am not the Team Captain, how do I make edits to the Team Fundraising page? 
Only the Team Captain can make edits to the Team Fundraising page.  

How do I send my Team Fundraising page to invite friends and family to donate to my team's fundraising efforts?
Click here to search for your Team in the "Fundraiser Search" bar on the right side of the screen. Once you have selected your team, there is a 'Mail' option on the Team Fundraising page.

How do I invite my friends and family to join my team? 
1. Sign into your EnMotive Account - https://www.dashfordetection.enmotive.com
2. Click 'My Account' in the upper right-hand corner on the black toolbar
3. On the right-hand side of the screen you will see 'Upcoming Events'
4. Scroll to the appropriate race registration 
5. Click 'Invite Teammate'
6. Once you click this, your default email will open with a link to email out

Why can't I upload photos to my Team's Fundraising page? 
If you are not the team captain of the team fundraising page, you will not be able to add photos to the slideshow. You are able to add photos to your individual fundraising page.

PERSONAL FUNDRAISING QUESTIONS:

How do I view my "Personal Fundraising Page"?
1. Login to your EnMotive account - https://www.dashfordetection.enmotive.com/
2. Click the "My Account" tab in the upper right-hand corner 
3. Scroll to the appropriate registration account
4. Click "View Personal Fundraising Page"

How do I edit my "Personal Fundraising Page"?
1. Login to your EnMotive account - https://www.dashfordetection.enmotive.com/ 
2. Click the "My Account" tab in the upper right hand corner
3. Scroll to the appropriate registration account
4. Click "View Fundraising Page"
5. Click the blue box in the right-hand side of the screen that says "My Fundraising Settings"

You have the options to:
Fundraising Settings: Change your fundraising goal and your fundraising description that is listed on your page
Thank Donors: Thank all donors by sending an email to individuals or sending to the group (Note: you will not be able to see the name of an anonymous donor, however you will be able to see their email to send a thank you)
Solicit Donations: Send emails to individuals or list of emails to ask for donations to the organization
Upload Images: Add pictures to the slideshow that is presented on your fundraising page

How do I send my "Personal Fundraising Page" to friends and family?
Under the "Donate" button on your invidual fundraising page, there are three smaller buttons for you to send a link out via Twitter, Facebook, or through your email.

How do I change the image on my 'Personal Fundraising Page'?
1. Click the blue drop-down menu that says "My Fundraising Settings"
2. Within this section, click "Upload Images"

Do I have to create an account if I'm just donating?
No; check out as a guest and enter information.

I am not registered, how do I donate to an individual fundraiser or a team?
Click here and search for the fundraiser or the team you wish to donate to
 
How do I donate to the organization without selecting an individual fundraiser or a team?
Click here to donate directly to the foundation

REGISTRATION QUESTIONS:

How do I update personal information within my account?
1. Login to your EnMotive account - https://www.dashfordetection.enmotive.com/ 
2. Click the “My Account” tab in the upper right-hand corner
3. Change all personal information here (email, password, address, etc.)

Please note: If you need to change your name or birthdate, contact help@enmotive.com 

Can I register more than one person under my account?
Yes! You can do so by selecting the "Register Another Person" option on the last page of registration, or you can start a new registration and enter your email as the account holder.

I have a coupon! Where do I enter this?
Any coupon code you have will be entered on the last page of registration before you submit your credit card information.

What is "Packet Mailing"?
"Packet Mailing" allows you to receive your race packet before the race via mail so that you do not have to attend any of the packet pick up dates and times. If you want your race packet before the event or are unable to attend any of the packet pick-up dates, you can opt to have your race packet mailed directly to you.

CONTACT US::

Questions regarding registration, receipts, or your account?
You can reach out to us at help@enmotive.com and we would be glad to help you out wherever you may be having difficulty.


×